Phone:
Nobody likes being put on hold, but it happens. What callers hear during that wait shapes their impression of your business. Dead silence makes people hang up. Generic beeping isn't much better. Custom hold music and messaging keeps callers on the line and lets them know you're a real operation that cares about their experience. Included at no extra charge.
Play background music while callers wait. Upload your own tracks or pick from our built-in library. Keeps the line from going silent and gives callers a reason to stay on.
Play recorded messages on a loop — your hours, location, website, current promotions, or tips. Turns hold time into a chance to inform customers about things they'd otherwise never hear about.
Alternate between music and spoken messages. Play 30 seconds of music, then a message about your services, then more music. The most professional approach and what most of our customers end up using.
| Situation | What the Caller Hears |
|---|---|
| Call placed on hold | Your hold music plays until the call is retrieved |
| Call transferred | Music plays during the transfer while the destination rings |
| Call queue waiting | Queue-specific music plays, with optional position announcements between tracks |
| Call parked | Parked callers hear hold music until someone picks up the parked call |
| Conference bridge (waiting for moderator) | First caller into a conference hears music until another participant joins |
| Ring group ringing | Optionally play music instead of ringing tone while the group rings |
Each call queue and hold context can have its own audio. Your sales queue might play upbeat music with promotional messages. Your support queue might play something calmer with tips about self-service options. Your billing line might remind callers that they can pay online.
We configure all of this for you. Send us the audio files (or tell us what you want said and we'll help you put it together) and we'll load it onto the system. Changes are free — update your hold music as often as you like.
"Our office hours are Monday through Friday, 8 AM to 6 PM Central. You can also reach us anytime at voipplus.net." Saves callers from asking.
"Did you know you can schedule appointments online? Visit our website to book anytime." Redirects routine calls and reduces hold volume.
"Ask about our free phone offer — Cisco desk phones at zero monthly rental with a 3-year agreement." Turns dead time into a sales opportunity.
Yes. Send us any audio file (MP3, WAV) and we'll load it onto your system. Make sure you have the rights to use whatever music you choose — royalty-free tracks are the safest bet for commercial use.
Yes. The system comes with a built-in music library so you have hold music from day one. You can swap it out for your own audio anytime.
Absolutely. Record them yourself, hire a voice talent, or send us a script and we can help you get it produced. Whatever works for your budget.
As often as you want. Seasonal messages, new promotions, updated hours — just send us the new audio and we'll swap it in. No charge for changes.
Yes. Each call queue can have its own hold music and messaging. Sales hears one thing, support hears another. Completely independant.
No. Music on hold is included with every VoipPlus account. Upload as many tracks as you need, configure per-queue audio, change it whenever — all included.
Custom hold music and messaging is included with every VoipPlus account. Send us your audio and we'll set it up.
View pricing · All Features · Call Queues
Hoffman Estates, IL 60169 — Serving Chicagoland businesses since 2001