Phone:
Record calls automatically on every line or press a button to record on demand. Recordings are stored on the PBX server for download and can be emailed after each call. Included at no extra charge — other providers charge $10–15 per user for this feature.
Every call on the extension is recorded automatically — inbound and outbound. No action needed from the user. Recordings start when the call connects and stop when it ends.
Best for: compliance, training, quality assurance, dispute resolution
Dial a feature code during any call to start recording. Dial it again to stop. Only the portion of the call after the code is captured. The caller hears a brief tone when recording begins.
Best for: selective recording, sensitive conversations, consent-based workflows
| Access Method | Details | Best For |
|---|---|---|
| PBX Server Storage | Recordings stored on the PBX server with call date, time, caller ID, duration. Browse and download via web interface. | Archiving, bulk review, compliance retention |
| Email Delivery | Recording emailed as an audio attachment after each call ends. Configurable per extension. | Immediate review, mobile access, forwarding |
| Call Detail Records (CDR) | Each recording linked to its CDR entry — date, time, caller ID, called number, duration, and recording file. | Searching specific calls, audit trails |
Find any recording by filtering on date range, caller ID, dialed number, or extension. No need to listen through dozens of files.
Download single recordings or export a date range. Standard audio format plays in any media player or can be attached to case files.
Enable call transcription to get a written transcript alongside every recording. Search conversations by keyword instead of listening.
Illinois is a two-party consent state under the Illinois Eavesdropping Act (720 ILCS 5/14-2). This means all parties on a call must be informed that the call is being recorded. You do not need explicit verbal consent from each party — notification is sufficient.
The standard approach is a recorded announcement at the beginning of the call: "This call may be recorded for quality assurance purposes." This can be configured as part of your auto-attendant greeting, IVR menu, or call queue announcement.
| Method | How It Works |
|---|---|
| Auto-Attendant Greeting | Recording notice plays as part of the IVR greeting before callers reach an agent |
| Queue Announcement | Recording notice plays when the caller enters a call queue |
| Pre-Call Recording | A brief recording plays before the call connects to the extension |
| On-Demand Tone | An audible beep tone plays when recording is activated mid-call |
Note: This is general guidance, not legal advice. Consult your attorney for compliance specific to your industry and use case.
Record client intake calls, opposing counsel conversations, and settlement discussions. Recordings serve as evidence and protect against malpractice claims.
Record claims calls, policy changes, and coverage confirmations. Protects both the agency and the client when disputes arise about what was discussed.
Record dispatch calls and load confirmations. Verify pickup times, delivery instructions, and rate agreements. Critical for resolving carrier disputes.
Review sales calls with new hires. Identify what top performers do differently. Share real call examples during training instead of role-playing hypotheticals.
Call recording is included at no additional cost with every VoipPlus account. Other providers charge $10–15 per user per month for this feature. We include it.
Yes. You can enable automatic recording on all extensions, specific extensions, or none (on-demand only). Each extension is configured independently.
Recordings are retained on the PBX server. Storage duration depends on your plan and call volume. For businesses with compliance retention requirements, we can configure extended storage or help set up external archiving.
In Illinois, yes. Illinois is a two-party consent state. All parties must be notified that the call is being recorded. A standard announcement in your auto-attendant or queue greeting satisfies this requirement.
Yes. Dial a feature code during any active call to start recording. An audible tone notifies the other party. Dial the code again to stop. The recording is saved alongside your automatic recordings.
Yes. Enable call transcription to automatically convert recordings to text. Two channels are transcribed independently with timestamps. Transcriptions are emailed and stored on the PBX.
Call recording is included with every VoipPlus account. No add-on fees, no per-minute charges, no storage limits surprises.
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Hoffman Estates, IL 60169 — Serving Chicagoland businesses since 2001