VoIP providers are diverse and serve a vast customer base. Business enterprises using VoIP systems must have a good relationship with VoIP providers to get the best results. Many factors including price, regular outages, drops in quality support and poor network performance may influence the VoIP owners to end their contract. Any organization that experiences these problems my consider switching VoIP service providers.
Plan to change your VoIP providers when needed
When your needs change it would be beneficial to have a service provider that can change with you. Consumers can expect to terminate their contract due to potential business risks brought by VoIP providers who do not meet their needs. The VoIP users have the right to cancel contracts at any time. These are some points to keep in mind when considering the circumstances.
- A continuity of operations (COOP) plan helps facilitate a smooth change amongst VoIP providers at the time of termination.
- VoIP users should review the technology of service provider’s SLA and performance. The VoIP users should also put a renegotiation plan into motion to end the contract.
- The contract negotiation should be based on price and new requirements which are justifiable and demonstrate the cause for change.
Analyze your VoIP performance
You can monitor the performance of VoIP cloud services via your web dashboard. Service providers also can reveal direct information in order for you to gauge the performance of your infrastructure. You should keep your decision making parties aware about VoIP analytics during your agreement. Understanding performance trends of the VoIP contracts is necessary in this process. By being aware of the outages and other problems experienced using VoIP systems gives you the ammunition to break-up with your provider if they are not meeting your needs. You can decide to quit based on the performance metrics that you hold the service providers to.
Understand the SLA you are using
A VoIP provider that offers poor service is likely to drive away cloud or VoIP users. The users should have ready access to the approved SLA at any time. Keep in mind that getting corporate legal counsel to help in drafting and the approval process can be helpful. It is effective to have an understanding of the contract between your VoIP provider and you or the counsel of someone who can. A lawyer can advise how to negotiate with SLA when any breach may take place.
Identify other available cloud VoIP providers
Having contracts with a cloud VoIP provider doesn’t mean you can’t find out about other services. Learning about other providers will help you see which services they can provide to your company. Here are steps to help you scope out other cloud VoIP providers.
- Participate in their workshops to know the services they are offering.
- Visit their white paper, blogs, and other leadership materials to learn more about their offers and views on the next generation VoIP technologies.
- Get to know their pricing framework and packages.
- You can also participate in taking free available trials.
After learning about other opportunities, it may be time to reconsider your service provider. Here are some factors to consider that lead to the termination of the VoIP contract.
It is important to let your staff know that you are changing to another VoIP system. They should be aware of the coming changes that may affect working conditions. Employees should be given enough time to familiarize with new changes and any measures to take when using the system. They could also be trained to use the new VoIP system.